How to substitute products
Hey There!
We know that sometimes items sold via our website are out of stock and you’ll substitute them for a different item. If that happens, you have 24 hours to notify FoodByUs of the substituted item (and any applicable price differences).
FoodByUs will make an adjustment to the amount we charge (or refund) the Buyer and the revised amount due to you (factoring in our usual commission). This can be done by calling FoodByUs on 1300 725 899 or sending an email to support@foodbyus.com with your order reference number beginning with MW.
Please do not substitute the ordered product if the new product is more than 15% of the original product’s value or the products are not considered equivalent to one another. In these cases the Buyer may refuse the substitution, and you’ll need to collect the items back from the Buyer at your cost.
Need any assistance?
Just give us a call on 1300 725 899 or email us at support@foodbyus.com
Cheers!
The FoodByUs Team